Jobhost Consulation
Log in

Jobhost Cancellation Policy and Refund Procedures

Last Updated: March 1, 2025

This policy outlines the cancellation and refund procedures for consultations made through Jobhost. By booking a consultation on our platform, you agree to these terms.

1. Client Cancellation Policies & Valid Reasons

Clients can only choose full payment. The cancellation policy varies depending on the reason for cancellation.

  • Full Payment:
    • If a client cancels a consultation, the client will receive a refund of the Full Payment amount, minus the Jobhost platform fees, under the following valid reasons:
      • Unexpected Illness or Injury: A documented medical condition preventing participation.
      • Family Emergency: Death or severe illness of an immediate family member.
      • Technical Issues: Documented technical issues that make the consultation impossible (e.g., platform outage).
      • Significant Consultant Misrepresentation: The consultant significantly deviates from their profile or agreed-upon scope, and JobHost verifies this.
      • Consultant No-Show: The consultant fails to attend the scheduled consultation.

2. Consultant Cancellation Policies & Valid Reasons

  • Consultant Cancellations:
    • If a consultant cancels a confirmed consultation, the consultant is required to refund the client the full amount paid by the client.
    • Valid reasons for consultant cancellation:
      • Emergency Personal Circumstances: Severe illness or family emergency.
      • Technical Issues: Documented technical issues that make the consultation impossible.
      • Client Breach of Contract: Documented evidence that the client has violated the agreed-upon terms.

3. Refund Processing

  • Consultant-Managed Refunds:
    • Since payments are made directly to the consultant, refunds are processed by the consultant. Jobhost does not directly handle refund transactions.
  • Dispute Resolution:
    • In the event of a dispute regarding a refund, clients or consultants can contact Jobhost at support_jobhost.consult@padtechcorp.com.
    • Jobhost will make a reasonable effort to resolve the dispute within 30 days of receiving the complaint.
    • Jobhost's resolution will be based on the evidence provided by both parties, the terms of this cancellation policy, and the validity of the cancellation reasons.

4. General Provisions

  • Documentation:
    • Clients and consultants may be required to provide documentation to support their cancellation reason.
  • Notification:
    • Clients and consultants are encouraged to communicate cancellations promptly through the Jobhost messaging system.
  • Force Majeure:
    • Jobhost is not responsible for cancellations due to events beyond our control, such as natural disasters or government actions.
  • Policy Updates:
    • This policy may be updated periodically. Jobhost will notify users of significant changes.

5. Contact Information